Our Customer Success team is growing at Scanovate!

If you are a tech-savy, team player with creative thinking and strong customer facing skills,

Check-out our site at www.scanovate.ussl.co to learn about our solutions for cyber security, anti-fraud, and identity management.

Our growing team in Israel supports Scanovate’s global customers while building strong customer success foundation.

You will:

• responsible for providing best in class customer support as part of the CS group located in Israel.
• working closely with team leaders, shift managers and CS agents to constantly improve the quality of support, and the professional success of the teams.
• collaborate with the CS Global Program Manager and the CS team in continuous improvement projects, and implementations of new tools, processes and policies.
• Constantly Improve the overall Customer Support experience provided by your teams.
• Take ownership of complicated customer issues and follow problems through to resolution.
• Lead cross functional meetings with relevant departments.
• Analyze statistics and compile accurate reports.
• Flag discrepancies or untypical trends and push for resolutions and improvements.
• Maintain an orderly workflow according to priorities.
• Develop and implement new procedures, policies, and standard.

Scanovate is located in Ramat-Gan, a 5-minute walk from the train station.